Refund policy

At ExecuPets, we take great pride in the quality of our products and the happiness of our customers. Because many of our items are personal-use pet products, we do not accept returns or exchanges for hygiene and safety reasons.

Returns

ExecuPets does not accept returns for any products, whether opened or unopened.

Refunds

Since returns are not accepted, refunds are not provided, except in rare cases where a product arrives defective or damaged.

Damaged or Defective Items

If your item arrives damaged or defective, please email us with:

• A clear photo of the issue

• A short description

• Your order number

We will gladly replace the item at no extra cost if the issue is reported within 48 hours of receiving your parcel.

Non-Returnable Items

All items sold by ExecuPets are considered non-returnable and non-refundable, unless defective upon arrival.

Need Assistance?

For help or concerns about your order, you may DM us on Instagram at @ExecuPets.co.za for quick assistance.